Frequently asked questions

Choose a license on the product page, add the item to your cart and check out. You need an account to complete an order so that your purchases, license keys and downloads stay together in one place. Your cart is kept in your browser, so logging in does not empty it.

No. Checkout on this store is a demonstration. It never asks for card details and no money moves. Orders are marked as paid so that you can explore the full purchase, license and download experience.

After checkout, open your account and choose Downloads. Each purchased item has its own download button. Downloads are only available to the account that placed the order, and not for refunded or cancelled orders.

Yes. Enter the code in your cart before you check out. Codes can be limited by expiry date or by how many times they may be used, and the cart tells you if a code cannot be applied.

A Regular license covers one end product for you or one client, where end users are not charged for access. An Extended license covers one end product that you may sell or charge access to, such as a paid app or a subscription service. The Licenses page has a side-by-side comparison.

Yes. Change the license on the product page and add it again, or change it directly from the license selector on the cart line. The price updates straight away.

Yes. Every license is for a single end product. If you build a second, separate product with the same item, you need a second license.

Open the Q&A tab on the product page. Logged-in customers can post a question there and it appears on the page for everyone to read. For anything private, use the contact form.

New reviews are checked by our team before they appear. Only approved reviews are shown on the product page and count toward the rating breakdown. Team members may reply publicly to a review.

Send a message through the contact form. We reply by email, usually within one business day.